University Dining Services

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Tapingo Frequently Asked Questions



Tapingo

Q: What is Tapingo?

A: University Dining Services has partnered with Tapingo. Tapingo is a mobile ordering solution for on campus dining.  Customers can order food and beverages using their smart phone, tablet, or computer.  By doing so, the order is processed and ready for a speedy pick up.  The Tapingo app is free to download in the mobile App Store, and there are no hidden fees.  To set up a Tapingo account after downloading the app, simply enter the user name and payment information which you wish to use.

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Q:Is it safe to use Tapingo?

A: Yes. Tapingo follows generally accepted industry standards to protect your personal information.  When using Tapingo, users are able to log out of the app when not in use, but do not have to log out unless they feel more comfortable.  You will also log in with a personal 4-digit PIN every time you order through Tapingo.

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Q: What other campuses have implemented Tapingo?

A: CSU Northridge, Santa Clara University, University of Arizona, NYU, University of the Pacific, and USC, just to name a few.

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Q: What is a Tapingo PIN?

A: After downloading the free Tapingo app, you will set up your account by following the steps prompted on your screen.  During this process you will be asked to create a 4-digit pin.

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Q: If I accidentally order an item I do not want, how do I delete it from my order?

A: If you accidentally order an item, you can delete it by clicking “Edit” in the top right corner of the checkout screen.

Tapingo Cancel

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Q: Where do I pick up my Tapingo order?

A: There will be a specific area designated for Tapingo order pick up, at each venue. Just look for the orange Tapingo pick up signs.

Tapingo Pickup

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Q: What do I need to do to pick up my Tapingo order?

A: All you need to bring with you is your order confirmation number, which can be found on your mobile device under your order summary.

Tapingo Pickup

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Q: Can I use Tapingo for large orders?

A: Please make sure your order is equal to or less than $300.

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Q: What are the hours when Tapingo is available?

A: Tapingo is available during established hours of operation. Hours of Operation is available here.

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Q: IWho can I contact if I have questions or concerns?

A: By clicking on the help tab of your order history, you will be prompted to notify Tapingo of any problems you may have.

Step 1. Tap this icon in the top right hand corner of your screen.

 Tapingo History

Step 2. Tap on Your Order

Step 3. Tap Help

Step 4. Notify Tapingo or Email Support

Tapingo Notify

You can also contact Tapingo at support@tapingo.com, or visit their website at www.tapingo.com for any questions, comments, or concerns you may have. Additionally, you can send an email to tapingo@mail.fresnostate.edu

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