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Support Policy

  • Direct all support questions or problems (including training requests) to the help desk (278-0820). It is assumed that most issues will be reported via telephone, however issues may also be reported in-person, via email to, via written memo to Auxiliary IT Help Desk @ MS OF33 or faxed to 278-0984. If necessary, the support request will be escalated to a member of the technical staff. Customers are asked not to contact the technical staff directly. It is not our intention to make the technical staff unavailable or unreachable but rather to utilize their time in a more efficient and productive manner, allowing them to work on complex and time-consuming problems and projects.
  • Direct all projects and purchase requests to the IT Manager via email at Projects are defined as proposed plans resulting in changes to or installation of hardware and/or software. This includes but is not limited to changes affecting functionality, configuration, security issues and compatibility with computing systems and standards.
  • Direct all website updates and additions to the Auxiliary webmaster at The webmaster will evaluate and implement proposed changes and contact the appropriate technical staff for final update.